SHIPPING:

Your order will be shipped within 3 business days, typically between 24-48 hours of the purchase.

Once the item been shipped, you will receive the tracking number immediately to the email provided to us during checkout.

For orders to Alaska or Hawaii, we can arrange shipping using a freight service or refer you to a local dealer.

WHO SHIPPED MY PRODUCT AND IS THE SHIPMENT INSURED?

Most of the time, FedEx Ground Service will be used to ship your order. Except for larger orders which may be shipped by a trucking freight service.

Your shipment is fully insured against liability of damage. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrive damaged, please send photos to sales@imperialebikes.com and we will process an insurance claim on your behalf and work with you to find a resolution to the issue as best as we can.