ORDER CONFIRMATION:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If for some reason your item happens to be out of stock or on backorder, we will reach out to you via e-mail to either refund the order or ship a similar product upon request.
RETURNS:
You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Imperial eBike we will likely cover the cost of the return shipping.
Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.
Before a return is sent, the customer must have written approval of said return from Imperial eBike. If a customer sends a return without the written consent of Imperial eBike, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Approved returns have their choice of store credit, exchange, or refund.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it’s the fault of Imperial eBike, you will be fully credited and or items will be reshipped at our expense.
NOTE: ALL RETURN HAS TO COME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.
CANCELLATIONS:
To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 24 hours starting from the time of the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well.
Imperial eBike PURCHASE AGREEMENT
By purchasing a EZE Ryders you are agreeing to the following terms and Conditions.
STANDARD LIMITED WARRANTY
Imperial eBike warrants every new Imperial eBike electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.
This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from Imperial eBike or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized Imperial eBike dealer and photo/video evidence of the defect are required to receive the warranty support.
What is covered by this warranty?
Imperial eBike warrants every new EZE Ryders product against defects in material and/or workmanship as follows:
Limited ONE (1) Year Components Warranty
Imperial eBike electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware.
Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.
Limited SIX (6) Month Lithium-Ion Battery
Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a SIX (6) month period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.
Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.
Limited 30 Days Full Replacement Warranty
If an Imperial eBike product is not working properly because of a major manufacturer defect within the first 30 days of original purchase, Imperial eBike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. Imperial eBike will first issue replacement parts for a reasonable number of tries (as determined by Imperial eBike). If the product does not function properly after the parts replacement attempts, Imperial eBike will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.
Imperial eBike reserves the right to charge 25% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by Imperial eBike, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full.
Limited 7 DAYS Shipping Damages Coverage
Imperial eBike will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer orImperial eBike within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete.
What is NOT covered by this warranty?
How to obtain warranty support?
Step 1
Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).
Step 2
Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized Imperial eBike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.
Step 3
If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact Imperial eBike to begin warranty process. Imperial eBike shall repair or replace parts that are found by Imperial eBike to be defective and covered by the limited warranty.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, Imperial eBike reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of Imperial eBike and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.
Terms of warranty published on the Imperial eBike Website are considered current and controlling when a warranty claim is made. In no event shall Imperial eBike be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Imperial eBike reserves the right to refuse any warranty claim.
Indemnification: Purchaser hereby releases, Indemnifies and holds harmless Imperial eBike and its parent companies, successors, assignees and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that , at its own expense and at the request of Imperial eBike, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against Imperial eBike based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney’s fees), and judgements that Imperial eBike may sustain be reason of any such claim, suit, action or proceeding. Imperial eBike shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.
Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties hereof. NO RETURNS, REFUNDS, OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.
